Postal markets are changing dramatically as a result of market liberalisation, increasing e-commerce and changing consumer demand for more delivery options. Traditional postal operators adjust their operations as the number of packets and parcels increase and the volumes of letters fall. Alternative parcel delivery operators, express operators and logistical players challenge traditional postal operators under innovative business models to also meet the needs of e-retailers and consumers.
Our postal practice advises operators, regulators and policy makers across Europe. We combine industry expertise with an understanding of market dynamics in regulated industries to provide first class support on strategic, regulatory and competition issues.
We advise on issues such as:
customer behaviour and demand for postal services;
the universal service and its financing;
pricing and price regulation;
competition policy and analysis;
benchmarking and cost efficiency;
costing and profit analysis; and
regulatory diligence in the run-up to privatisation.
George Houpis and Eleanor Monaghan today spoke at the 26th conference on Postal and Delivery Economics in Split. Their presentation was part of the session on evolving business models and focused on the question as to whether product differentiation and the strength of a brand explain market outcomes in postal markets.